Meet Our Staff

Sales

Joe Cardello

Joe Cardello

Sales
78 Reviews
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Stepanie Nix

Stepanie Nix

Sales Consultant
14 Reviews
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James Hennessey

James Hennessey

Sales Consultant
13 Reviews
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Corey Bowman

Corey Bowman

Sales Consultant
11 Reviews
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Zach Rocheleau

Zach Rocheleau

Sales Consultant
9 Reviews
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Haris Ahmetovic

Haris Ahmetovic

Sales Consultant
6 Reviews
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Wendolyn Mabie

Wendolyn Mabie

Sales Consultant
6 Reviews
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Service

Laurie Beauchemin

Laurie Beauchemin

Service Advisor

Certified
343 Reviews
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Barry Chase

Barry Chase

Service Valet

Certified
202 Reviews
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Joshua Marquis

Joshua Marquis

Service Advisor

Certified
199 Reviews
View Bio
Sean Nicholson

Sean Nicholson

Service Advisor

Certified
55 Reviews
View Bio
Kellie Sforza

Kellie Sforza

Service Director
52 Reviews
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Tom Bilodeau

Tom Bilodeau

Master Technician
30 Reviews
View Bio
Eric Arneil

Eric Arneil

Service Technician
17 Reviews
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Chris Rhoades

Chris Rhoades

Service Technician
17 Reviews
View Bio
Fraser Clark

Fraser Clark

Service Driver
15 Reviews
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Brian Cripps

Brian Cripps

Service Technician
7 Reviews
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Karl Wichenbach

Karl Wichenbach

Master Technician
6 Reviews
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Management

Anita Topic

Anita Topic

Sales Director
15 Reviews
View Bio
Nigel Long

Nigel Long

General Manager
14 Reviews
View Bio
Jordan Towers

Jordan Towers

Sales Manager
12 Reviews
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Liridon Syla

Liridon Syla

PreOwned Manager
6 Reviews
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Laurie Beauchemin

Laurie Beauchemin

Service Advisor

343 Reviews
Certified
Recent Reviews

Feb 03, 2024

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I am very pleased with the quality of the work and the

I am very pleased with the quality of the work and the professionalism of my service advisor Laurie

Feb 02, 2024

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Service dept is very professional and courteous .

Service dept is very professional and courteous . Laurie was very helpful..The mail coupons came in handy and I appreciate the car wash.

Jan 27, 2024

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Friendly people good mechanics all way help me out when I

Friendly people good mechanics all way help me out when I need , anyway great dealer

Jan 21, 2024

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My service advisor Lori was excellent, as always.

My service advisor Lori was excellent, as always.. She is attentive, understands the hopes and worries of customers well and explains things proactvely. Much appreciated!

Jan 06, 2024

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Service was done in a timely period.

Service was done in a timely period. Service coordinator Laurie was most helpful. It was a good appointment. Will be back.

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Barry Chase

Barry Chase

Service Valet

202 Reviews
Certified
Recent Reviews

Feb 22, 2024

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Barry and, Sean,,especially, were amazing!

Barry and, Sean,,especially, were amazing!! I hold customer service to a high standard, and they both exceeded my expectations! A big thank you to both men!

Feb 21, 2024

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I recently purchased a used vehicle at ira Lexus of

I recently purchased a used vehicle at ira Lexus of Manchester and came back for service. My service advisor Joshua Marquis was excellent. He was very friendly, informative and had me on my way in no time. If you're looking for down to earth excellent service from someone who goes above and beyond for their customers, Joshua Marquis is the guy to see. The tech Frank was great as well and even came out to explain what he did to solve the issue.

Feb 12, 2024

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Great service and great service advisors.

Great service and great service advisors. Will continue to bring my vehicles in for service.

Feb 07, 2024

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Barry is friendly and efficient.

Barry is friendly and efficient. My service advisor, Eddie Aldrich is friendly, courteous, and knows his stuff!

Feb 02, 2024

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Service dept is very professional and courteous .

Service dept is very professional and courteous . Laurie was very helpful..The mail coupons came in handy and I appreciate the car wash.

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Joshua Marquis

Joshua Marquis

Service Advisor

199 Reviews
Certified
Recent Reviews

Feb 21, 2024

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I recently purchased a used vehicle at ira Lexus of

I recently purchased a used vehicle at ira Lexus of Manchester and came back for service. My service advisor Joshua Marquis was excellent. He was very friendly, informative and had me on my way in no time. If you're looking for down to earth excellent service from someone who goes above and beyond for their customers, Joshua Marquis is the guy to see. The tech Frank was great as well and even came out to explain what he did to solve the issue.

Feb 17, 2024

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Ira Lexus of Manchester is one of the best places to get

Ira Lexus of Manchester is one of the best places to get your car serviced. They are very courteous and helpful They also have the loaner option if you have to leave the car for more than couple of hours.

Feb 12, 2024

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Great service and great service advisors.

Great service and great service advisors. Will continue to bring my vehicles in for service.

Feb 04, 2024

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Lexus is a higher level of experts and performance of

Lexus is a higher level of experts and performance of taking care of customers great service would recommend using them even if i didn’t have a Lexus thanks team

Jan 31, 2024

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Took my car in for service and Josh was helpful and

Took my car in for service and Josh was helpful and knowledgeable as he always is.

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Joe Cardello

Joe Cardello

Sales
Recent Reviews

Dec 12, 2023

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Outstanding dealership to work with.

Outstanding dealership to work with. Upfront. No hassle. And tremendous follow up. Can’t recommend enough

Dec 02, 2023

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Joe Cardello is the best ever.

Joe Cardello is the best ever. Been going to him for 8, yes 8 Lexus cars and each time he has gotten us a good deal. He always works hard to get us a good deal. We are going down to one car soon and it will be the Lexus because we love it so much. But more so, we love Joe!!!!!

Oct 31, 2023

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The service people are very caring.

The service people are very caring. Josh is honest and considerate. He is very prompt and does not waste your time.

Oct 20, 2023

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Joe and team were extremely professional, transparent and

Joe and team were extremely professional, transparent and a pleasure to deal with. the process was very smooth and comfortable

Sep 08, 2023

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They're super awesome, good experience customer service,

They're super awesome, good experience customer service, truthful and helpful. Thanks Ira Lexus.of Manchester

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Sean Nicholson

Sean Nicholson

Service Advisor

55 Reviews
Certified
Dealership Experience 2 years 8 months
Industry Experience 30 years
Recent Reviews

Feb 22, 2024

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Employee Rating

Barry and, Sean,,especially, were amazing!

Barry and, Sean,,especially, were amazing!! I hold customer service to a high standard, and they both exceeded my expectations! A big thank you to both men!

Feb 20, 2024

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Sean Nicholson is incredible, I trust him and his advice.

Sean Nicholson is incredible, I trust him and his advice. Kudos to the folks who work on my car and thank you for all and the car wash and vacuum too!

Feb 18, 2024

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Excellent service and very helpful Sean Nicholson is

Excellent service and very helpful Sean Nicholson is amazing guy he helped me with my wheels too repaired and job was great

Feb 17, 2024

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Very professional and very fast.

Very professional and very fast. Very happy with the sales process and the service team. I would highly recommend this dealer for service and sales. Took me at my scheduled time and did a great job. Thank you.

Feb 10, 2024

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I brought two of my cars in for inspection and the

I brought two of my cars in for inspection and the service prompt friendly and informative!

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Kellie Sforza

Kellie Sforza

Service Director
Recent Reviews

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Nov 27, 2023

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Excellent customer service and sales group!

Excellent customer service and sales group! Professional organization. I was well taken and my service needs were taken seriously.

Nov 23, 2023

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had simple synthetic oil change completed on11/21.

had simple synthetic oil change completed on11/21. scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I emailed the shop manager of she didn't respond to my inquiry. On top of all that they didn't even wash the car and didn't reset the oil change indicator. Darhelys Enriquez was service advisor

Nov 23, 2023

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this dealership has trick pricing quoted.

this dealership has trick pricing quoted. 89.95 for synthetic oil change when i inquired to the service writer she said it’s dependent on the # of quarts of oil. then the final invoice included 9.12 customer pay shop charge for repair order.

Nov 11, 2023

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Sold me a $350 spare key that did not include the metal

Sold me a $350 spare key that did not include the metal key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thing.

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Tom Bilodeau

Tom Bilodeau

Master Technician
Recent Reviews

Jan 16, 2024

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Zach was super throughout the sales process, answering

Zach was super throughout the sales process, answering all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've come to expect from Lexus and definitely a better experience than than I had with the other dealerships I visited. A+ all around!

Dec 28, 2023

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Excellent staff and work.

Excellent staff and work. Have been going to Ira for nearly 8 years and will continue

Oct 22, 2023

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Highly qualified and expert technicians that pride in

Highly qualified and expert technicians that pride in their work. I highly recommend Lexus of Manchester

Oct 13, 2023

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The place is very clean professional staff are very nice

The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership

Sep 27, 2023

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Pleasant service people.

Pleasant service people. Enjoyable first servicing (5000) mile service. Very comfy waiting area with nice smenities

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Joshua Lemieux

Joshua Lemieux

Business Manager
Recent Reviews

Feb 26, 2024

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Bought a used Hyundai from them that was advertised

Bought a used Hyundai from them that was advertised online. It took a total of 2 hours to test drive, purchase, inspect, fill with gas and a quick detailing. By far the smoothest experience we have ever had at a car dealership.

Feb 01, 2024

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After extensive research and multiple Lexus dealership

After extensive research and multiple Lexus dealership visits I was finally able to locate the GX460 I wanted with a price that I was beyond thrilled with at Lexus of Manchester. The sales team, specifically James Hennessey, was a dream to work with. No pressure, fully transparent, and beyond knowledgeable of the vehicle. I highly recommend the dealership, and James as a sales consultant, especially if you are a well educated consumer that wants no xx. He will one up you on your intel unlike other salesmen who have no clue when it comes down to model specs and stats. Drove 2 hours from Cape Cod and was in an out in 1.5 hours. Car was pristine and waiting in the showroom bay. First Lexus, (prior SUV was a MB in constant need of repairs) and after 2 days of driving the GX I’d never go back. If you want luxury along with dependability do yourself a favor and buy a Lexus. Also, if you are a female that doesn’t need a man to go with you to buy a car James totally passes the not a “creep” test

Jan 26, 2024

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Dishonest staff.

Dishonest staff. I went in to buy a used car. We found a car. The salesman James asked me if we could run my credit, I said yes. Gave me a form to sign. Then they tried to harass me into buying the car "You signed the purchase agreement! You signed the form!" I only agreed to run my credit. At no place in time was it explained to me that I was signing a 'Purchase Agreement', it was not titled. James also said that an expensive part on the car was covered by comprehensive insurance, he was very knowledgeable on the part. I went home did some research and called Geico. It was not covered. He knew that. Or he's confidently incompetent; both are dangerous qualities to buy a car from. Then I got a call from the Finance manager Josh. Did he say "I'm sorry there is an inconsistency in your employer information and we cannot approve your financing at this time" ( I got the numerical address wrong of my last employer) Josh proceeds to imply that I'm a red flag and am here to commit fraud on them lol. He doesn't seem to have many interpersonal skills. I say okay, I'll just come in and pay cash then. I try to get some of their excessive fees waived before purchasing, and then the Manager, Liridon Syla, says nothing will be waived, and that I have to pay an additional $100 because they put Nitrogen in the tires, and that I signed to agree to that during the credit check. No tact. No finesse. No sense of rapport. It's like if a sales team was pulled out of a GED fast track class. and it was either IRA Lexus or selling pot. These are the same kind've people who historically would take land from Native Americans, telling them 'they signed a form!' It's our land! They don't really seem to have any sense of transparency, ethics, interpersonal skills or integrity. Nothing was explained to me. Everything had a caveat. Every response they had was dripping with insincerity and sarcasm "Well if you don't like our price that YOU AGREED to, then best wishes!" They kept saying "Best Wishes" My only wish is to never see this high school JV sales team again. - best wishes - a customer who wanted to buy from them, but they managed to do everything to convince me otherwise.

Jan 25, 2024

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Very positive experience at this dealership great staff,

Very positive experience at this dealership great staff, knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends.

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

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Eric Arneil

Eric Arneil

Service Technician
Recent Reviews

Dec 20, 2023

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The staff is courteous.

The staff is courteous. The waiting area is clean and communication is great throughout the visit

Oct 13, 2023

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The place is very clean professional staff are very nice

The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership

Aug 23, 2023

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It was great, easy to book the appointment, got me out on

It was great, easy to book the appointment, got me out on time, right on budget.

Jul 13, 2023

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Very sensitive to the consumer’s needs and finding a way

Very sensitive to the consumer’s needs and finding a way to meet them efficiently.

Jul 07, 2023

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Overall, I like the dealership and the people are very

Overall, I like the dealership and the people are very friendly and helpful. Laurie and Nigel were very attentive and resolved an issue. I was having quickly and thoroughly. Thank you very much!

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Chris Rhoades

Chris Rhoades

Service Technician
Recent Reviews

Feb 17, 2024

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Very professional and very fast.

Very professional and very fast. Very happy with the sales process and the service team. I would highly recommend this dealer for service and sales. Took me at my scheduled time and did a great job. Thank you.

Nov 18, 2023

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The service is exquisite employees were knowledgeable,

The service is exquisite employees were knowledgeable, friendly and empathetic. You are welcomed like family. My baby (my car) was very well taken care of with bumper to bumper service. I love my dealership. I will definitely handle all my service needs here.

Oct 13, 2023

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The place is very clean professional staff are very nice

The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership

Oct 01, 2023

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This dealership truly has the best customer service team.

This dealership truly has the best customer service team. Everyone I worked with today went above and beyond. Anita, Corey, Geoff, Chris, and Josh could not have been more helpful. ⭐️⭐️⭐️⭐️⭐️

Sep 27, 2023

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Pleasant service people.

Pleasant service people. Enjoyable first servicing (5000) mile service. Very comfy waiting area with nice smenities

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Fraser Clark

Fraser Clark

Service Driver
Recent Reviews

Nov 08, 2023

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Excellent service as always.

Excellent service as always. I appreciate the afternoon discount. Josh Marquis took excellent care of me. I also appreciate that they will pick up and drop off my car to me at work or home.

Oct 25, 2023

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Ira Lexus of Manchester is an awesome dealership.

Ira Lexus of Manchester is an awesome dealership. They offer personalized service that keeps me going back!

Oct 13, 2023

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The place is very clean professional staff are very nice

The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership

Jun 20, 2023

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They really take care of you personally.

They really take care of you personally. They care about you. And want you to be satisfied

Jun 02, 2023

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Thank you for getting me in and out quickly.

Thank you for getting me in and out quickly. Thank you thank you thank you

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Anita Topic

Anita Topic

Sales Director
Recent Reviews

Feb 10, 2024

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I brought two of my cars in for inspection and the

I brought two of my cars in for inspection and the service prompt friendly and informative!

Jan 29, 2024

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I think that it’s the people that make the difference for

I think that it’s the people that make the difference for me. The culture of the staff… the ones you interact with AFTER you've bought the car.

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Dec 13, 2023

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Laurie has always looked after my vehicles and had never

Laurie has always looked after my vehicles and had never steered me wrong. Laurie, Barry, Chris and all the staff at Lexus of Manchester are top notch !!!

Dec 02, 2023

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We found the staff at Ira Lexus Manchester to be

We found the staff at Ira Lexus Manchester to be friendly, professional and easy to work with.

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Nigel Long

Nigel Long

General Manager
Recent Reviews

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Jan 16, 2024

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Zach was super throughout the sales process, answering

Zach was super throughout the sales process, answering all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've come to expect from Lexus and definitely a better experience than than I had with the other dealerships I visited. A+ all around!

Jan 15, 2024

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It’s the people that work at IRA that make a difference

It’s the people that work at IRA that make a difference such as Corey, and Megan Kyle and mostly Nigel Long . They all put you at ease and I was treated respectfully .

Jan 15, 2024

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Very Pleasant, professional atmosphere.

Very Pleasant, professional atmosphere. Staff very helpful and friendly. Good prices and excellent service. Highly recommended!

Sep 02, 2023

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Great experience.

Great experience. Joe Cardello did not pressure me and provided me with all needed information.

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Stepanie Nix

Stepanie Nix

Sales Consultant
Recent Reviews

Jan 25, 2024

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Very positive experience at this dealership great staff,

Very positive experience at this dealership great staff, knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends.

Jan 25, 2024

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I realized after i bought a 2015 Toyota tundra that it

I realized after i bought a 2015 Toyota tundra that it was all rusty underneath they sold me a 33 thousand dollars truck that’s rusty from underneath shame shame shame god is watching

Jan 25, 2024

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I recently bought a used vehicle here and and was

I recently bought a used vehicle here and and was impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and helpful during the entire purchase process. I highly recommend her. The negotiations were painless. Very satisfied with the entire transaction.

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Dec 02, 2023

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We found the staff at Ira Lexus Manchester to be

We found the staff at Ira Lexus Manchester to be friendly, professional and easy to work with.

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James Hennessey

James Hennessey

Sales Consultant
Recent Reviews

Feb 05, 2024

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Just make sure they listen to what you are saying when

Just make sure they listen to what you are saying when you drop it off

Feb 01, 2024

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After extensive research and multiple Lexus dealership

After extensive research and multiple Lexus dealership visits I was finally able to locate the GX460 I wanted with a price that I was beyond thrilled with at Lexus of Manchester. The sales team, specifically James Hennessey, was a dream to work with. No pressure, fully transparent, and beyond knowledgeable of the vehicle. I highly recommend the dealership, and James as a sales consultant, especially if you are a well educated consumer that wants no xx. He will one up you on your intel unlike other salesmen who have no clue when it comes down to model specs and stats. Drove 2 hours from Cape Cod and was in an out in 1.5 hours. Car was pristine and waiting in the showroom bay. First Lexus, (prior SUV was a MB in constant need of repairs) and after 2 days of driving the GX I’d never go back. If you want luxury along with dependability do yourself a favor and buy a Lexus. Also, if you are a female that doesn’t need a man to go with you to buy a car James totally passes the not a “creep” test

Jan 26, 2024

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Dishonest staff.

Dishonest staff. I went in to buy a used car. We found a car. The salesman James asked me if we could run my credit, I said yes. Gave me a form to sign. Then they tried to harass me into buying the car "You signed the purchase agreement! You signed the form!" I only agreed to run my credit. At no place in time was it explained to me that I was signing a 'Purchase Agreement', it was not titled. James also said that an expensive part on the car was covered by comprehensive insurance, he was very knowledgeable on the part. I went home did some research and called Geico. It was not covered. He knew that. Or he's confidently incompetent; both are dangerous qualities to buy a car from. Then I got a call from the Finance manager Josh. Did he say "I'm sorry there is an inconsistency in your employer information and we cannot approve your financing at this time" ( I got the numerical address wrong of my last employer) Josh proceeds to imply that I'm a red flag and am here to commit fraud on them lol. He doesn't seem to have many interpersonal skills. I say okay, I'll just come in and pay cash then. I try to get some of their excessive fees waived before purchasing, and then the Manager, Liridon Syla, says nothing will be waived, and that I have to pay an additional $100 because they put Nitrogen in the tires, and that I signed to agree to that during the credit check. No tact. No finesse. No sense of rapport. It's like if a sales team was pulled out of a GED fast track class. and it was either IRA Lexus or selling pot. These are the same kind've people who historically would take land from Native Americans, telling them 'they signed a form!' It's our land! They don't really seem to have any sense of transparency, ethics, interpersonal skills or integrity. Nothing was explained to me. Everything had a caveat. Every response they had was dripping with insincerity and sarcasm "Well if you don't like our price that YOU AGREED to, then best wishes!" They kept saying "Best Wishes" My only wish is to never see this high school JV sales team again. - best wishes - a customer who wanted to buy from them, but they managed to do everything to convince me otherwise.

Jan 24, 2024

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Employee Rating

My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Dec 04, 2023

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It was a great and relaxing experience.

It was a great and relaxing experience. The staff was knowledgeable on their vehicles and products. I felt that the staff was courteous of my questions and concerns.

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Jordan Towers

Jordan Towers

Sales Manager
Dealership Experience 3 years 7 months
Industry Experience 3 years 7 months
Recent Reviews

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Dec 04, 2023

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It was a great and relaxing experience.

It was a great and relaxing experience. The staff was knowledgeable on their vehicles and products. I felt that the staff was courteous of my questions and concerns.

Nov 18, 2023

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The service is exquisite employees were knowledgeable,

The service is exquisite employees were knowledgeable, friendly and empathetic. You are welcomed like family. My baby (my car) was very well taken care of with bumper to bumper service. I love my dealership. I will definitely handle all my service needs here.

Sep 29, 2023

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The sales person Stephanie Nix was extremely responsive

The sales person Stephanie Nix was extremely responsive and gave updates while we were waiting for our Lexus to come in. When we went there to pick it up, it had a pretty red bow on the top of it, which was very exciting. They did a very good job and showing us all the features, and assured us that if we had any other questions they would be there to answer them.

Sep 02, 2023

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Great experience.

Great experience. Joe Cardello did not pressure me and provided me with all needed information.

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Corey Bowman

Corey Bowman

Sales Consultant
Contact Me
Dealership Experience 1 years 6 months
Recent Reviews

Feb 26, 2024

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Bought a used Hyundai from them that was advertised

Bought a used Hyundai from them that was advertised online. It took a total of 2 hours to test drive, purchase, inspect, fill with gas and a quick detailing. By far the smoothest experience we have ever had at a car dealership.

Feb 17, 2024

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Very professional and very fast.

Very professional and very fast. Very happy with the sales process and the service team. I would highly recommend this dealer for service and sales. Took me at my scheduled time and did a great job. Thank you.

Jan 15, 2024

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It’s the people that work at IRA that make a difference

It’s the people that work at IRA that make a difference such as Corey, and Megan Kyle and mostly Nigel Long . They all put you at ease and I was treated respectfully .

Dec 28, 2023

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Treated very well with all the time necessary to make the

Treated very well with all the time necessary to make the purchase . I was told after the fact that they only had one of the two key fobs which would be my only complaint and the reason why, I’m promised the other will come eventually.

Dec 27, 2023

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This is the 3rd car we've bought from Ira toyota & lexus

This is the 3rd car we've bought from Ira toyota & lexus sinse 2001 my wife loves this dealership

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Sven Curkic

Sven Curkic

Business Manager
Recent Reviews

Jan 30, 2024

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Id give Our sales rep Wendy 5 stars, She was

Id give Our sales rep Wendy 5 stars, She was knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say enough positive things about her! We had to deal with Liridon Syla on our trade, who would receive 1 star for showing up to work. The initial offer was honestly insulting. He low balled us by $6,500 on our trade, came up with a tall tale about oil leakage that would cost $2k to fix. We were about to walk away and he suggested we call the Jeep dealership to assess the cost of the repair, which Wendy managed. We gave them the benefit of the doubt it would take 2+ hours to repair with an $18 part and suddenly we were up $5k on our trade... he never came back in the office to acknowledge his rude offer, we just moved forward with the sale. Sven was our finance partner and again was mindful of time, and didnt pressure us into needless add-ons. He did fail to overnight our sales tax check... I had to follow up on it again almost 2 weeks later and Ive been assured it will be at my door tomorrow.

Jan 25, 2024

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Very positive experience at this dealership great staff,

Very positive experience at this dealership great staff, knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends.

Jan 24, 2024

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My experience with the sales department is always

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible.

Jan 16, 2024

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Zach was super throughout the sales process, answering

Zach was super throughout the sales process, answering all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've come to expect from Lexus and definitely a better experience than than I had with the other dealerships I visited. A+ all around!

Jan 15, 2024

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Employee Rating

It’s the people that work at IRA that make a difference

It’s the people that work at IRA that make a difference such as Corey, and Megan Kyle and mostly Nigel Long . They all put you at ease and I was treated respectfully .

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Zach Rocheleau

Zach Rocheleau

Sales Consultant
Recent Reviews

Feb 21, 2024

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Employee Rating

I recently purchased a used vehicle from Ira Lexus of

I recently purchased a used vehicle from Ira Lexus of Manchester. My salesman, Zachary Rocheleau exceeded my expectations. There was no pressure, we went on a test drive and it was like hanging out with a friend. Zach was very polite, knowledgeable and attentive. He made sure all of my questions were answered, was very honest and straight forward. There were no gimmicks, no games, just a great experience. If you're looking for an enjoyable experience purchasing a vehicle like it should be then go to IRA Lexus of Manchester and see Zach Rocheleau.

Feb 17, 2024

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Very professional and very fast.

Very professional and very fast. Very happy with the sales process and the service team. I would highly recommend this dealer for service and sales. Took me at my scheduled time and did a great job. Thank you.

Jan 25, 2024

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I recently bought a used vehicle here and and was

I recently bought a used vehicle here and and was impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and helpful during the entire purchase process. I highly recommend her. The negotiations were painless. Very satisfied with the entire transaction.

Jan 16, 2024

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Zach was super throughout the sales process, answering

Zach was super throughout the sales process, answering all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've come to expect from Lexus and definitely a better experience than than I had with the other dealerships I visited. A+ all around!

Nov 28, 2023

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The experience was initially a-ok but Nigel Long went

The experience was initially a-ok but Nigel Long went above and beyond and turn it into great experience! Really happy customer here. Nigel reached out to see if we had any grievances, and offered to fix things *after* I signed the paperwork. Simply incredible service! In general, facility is sparkling clean; staff -- nice and respectful. Now, what can be improved: not all Lexus customers are the same. In my mind there are two buckets: people who do not look at the price, they just need a nice reliable luxurious ride, and people like me -- I love Lexus cars, but I work hard for each dollar. Our vehicle had Nitro package (nitrogen-filled tires) pre-installed and there was a charge for it. I made it clear several times that I did not care for Nitro. For busy CEOs this makes sense, but for me it was an expense without any improvement in quality of life. I do not mind paying for goods and services I need and appreciate, but I'd rather not pay for for something I do not need. It took Nigel's intervention to take it off the list. The second issue arose at the time of financing. The buyer is pressed to make several multi-thousand decisions looking several years into the future, quickly. After careful consideration, we decided not to get neither extended warranty, nor prepaid service. Prepaid service sounded nice, but when I asked to produce a price-list of what I'd have to pay for service if I did not prepay (basically, to see what would I save by prepaying) -- the staff declined and mumbled something about "we do not have the numbers". So, we declined everything, and that's why I nicked one star off the review. Again, Nigel was super-helpful to fix all the wrongs I did when signing the paperwork, and is the sole reason I will be coming back (definitely service, and quite likely another car in near future). In the end, we loved the experience, and recommend Ira Lexus Manchester branch to our friends. Lexus makes some impressive cars, but the GX is a legend. Thank you, Nigel and team for making it a great experience in the end.

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Brian Cripps

Brian Cripps

Service Technician
Recent Reviews

Oct 13, 2023

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The place is very clean professional staff are very nice

The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership

Jun 20, 2023

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They really take care of you personally.

They really take care of you personally. They care about you. And want you to be satisfied

Jun 02, 2023

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Thank you for getting me in and out quickly.

Thank you for getting me in and out quickly. Thank you thank you thank you

Dec 28, 2017

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Great work all around

Pleased with all who assisted me in repairs for the December 2017 December 330RX. Dawn did great to keep repair expenses low & is good to chat with Brian to explain his repairs & good to see Laurie, a familiar face, who always helps. December 23 was a lucky day for me, lots of customer service and few customers 😉

Jun 28, 2017

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Dont mind traveling from Maine for the routine service call

Always a pleasure to bring my rx350 to manchester to get the oil changed. the service is top notch, from Barry meeting me at the door with a smile and remembering my name to Kelli giving me fast efficient service to get me on my way and back to work for the day. Absolutely fantastic service.

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Haris Ahmetovic

Haris Ahmetovic

Sales Consultant
Recent Reviews

Aug 31, 2023

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Excellent customer service and knowledgeable staff.

Excellent customer service and knowledgeable staff. Salespeople work hard to get the vehicle you want. Service department is top notch.

Aug 01, 2023

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Responsive to every call and emailed questions we had.

Responsive to every call and emailed questions we had. They showed all available options to what we were looking for.

Jun 16, 2023

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Pleasant and professional environment and team.

Pleasant and professional environment and team. Beautiful cars too! Very pleased with the purchase of our fourth Lexus from IRA

Jun 15, 2023

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Our fourth IRA Lexus over the years.

Our fourth IRA Lexus over the years. Pleasant environment, pleasant people, pleasant experience. Beautiful cars!

May 27, 2023

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False advertising on autos and prices that were not real

False advertising on autos and prices that were not real and not available! Ploy to get customers to waste time contacting them, so they could try to bait and switch.. It has happened multiple times to me now. They should be removed from CARS.COM forever!!

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Wendolyn Mabie

Wendolyn Mabie

Sales Consultant
Recent Reviews

Feb 02, 2024

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Employee Rating

"I had a wonderful experience at this dealership!

"I had a wonderful experience at this dealership! The staff was friendly and knowledgeable. I would definitely recommend this dealership to anyone in the market for a new car."

Jan 30, 2024

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Employee Rating

Id give Our sales rep Wendy 5 stars, She was

Id give Our sales rep Wendy 5 stars, She was knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say enough positive things about her! We had to deal with Liridon Syla on our trade, who would receive 1 star for showing up to work. The initial offer was honestly insulting. He low balled us by $6,500 on our trade, came up with a tall tale about oil leakage that would cost $2k to fix. We were about to walk away and he suggested we call the Jeep dealership to assess the cost of the repair, which Wendy managed. We gave them the benefit of the doubt it would take 2+ hours to repair with an $18 part and suddenly we were up $5k on our trade... he never came back in the office to acknowledge his rude offer, we just moved forward with the sale. Sven was our finance partner and again was mindful of time, and didnt pressure us into needless add-ons. He did fail to overnight our sales tax check... I had to follow up on it again almost 2 weeks later and Ive been assured it will be at my door tomorrow.

Jan 16, 2024

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Employee Rating

They were actively pursuing my interest in the cars they

They were actively pursuing my interest in the cars they have available. Sadly, I had already made an offer to purchase at another Lexus dealership.

Jan 09, 2024

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Our purchase of a new Lexus at Ira couldn't have gone

Our purchase of a new Lexus at Ira couldn't have gone more smoothly. From our 1st contact with Ira for a special build, were at another dealer we were on a waitlist for 10 months, Ira Lexus of Manchester located a vehicle for us in days. Communication was fast and efficient with our salesperson and everyone else we worked with.

Aug 30, 2023

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The sales personnel were very courteous and helpful.

The sales personnel were very courteous and helpful. I left feelin I got the best deal possible

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Liridon Syla

Liridon Syla

PreOwned Manager
Recent Reviews

Jan 15, 2024

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Very Pleasant, professional atmosphere.

Very Pleasant, professional atmosphere. Staff very helpful and friendly. Good prices and excellent service. Highly recommended!

Nov 02, 2023

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The entire staff was excellent.

The entire staff was excellent. They worked with us to meet all of our car needs and stay within our budget. Can’t recommend Ira Lexus of Manchester enough!

Oct 18, 2023

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I wasn’t 100% sure if I was going to buy a Lexus but

I wasn’t 100% sure if I was going to buy a Lexus but Corey was very patient and very helpful when my husband and I asked a million questions. Thanks Corey. I love my dream car.

Oct 13, 2023

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Went for my 25,000 mile service and was greeted in the

Went for my 25,000 mile service and was greeted in the garage - Im sorry, I forgot his name, older gent veteran from Pease Air force base, then my service man Shawn who took very good care of my car and called me with an issuer to see if I eanted it to be repaired. Everything that was done I knew about before it was done. At the end there were no surprise charges.

Jul 13, 2023

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Very good dealer to buy a car.

Very good dealer to buy a car. The people is very nice. They were very helpful to me.

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Karl Wichenbach

Karl Wichenbach

Master Technician
Recent Reviews

Aug 01, 2023

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I have been a customer for 8 years and love these guys.

I have been a customer for 8 years and love these guys. great service and good people

Sep 13, 2018

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2017 RX 350

Dealership sold me a brand new 2017 RX 350 in March. I brought it in for service 3 times within 4 months for the same issue. After the 3rd time I was told it was a known issue with this model and there was nothing they could do. I contacted lexus who stated there is no such known issue. The issue was never resolved! The worse experience ever with a vehicle! Dont ever buy for this dealer or Lexus!

Jun 24, 2017

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Great Staff

Laurie is very helpful and has always taken great care of us. She cares about her customers and it shows. You can purchase a vehicle from any number of dealers, it's how you are treated over the years after the sale that counts.

May 17, 2017

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Great!

Laurie was great and very helpful :) It was my first time at Ira and I will certainly be back! Thank you again very much for all your help and information!

May 10, 2017

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Great Service Adviser and Service Team

I came in to have my navigation system looked at. I met with and discussed my issues with the NE Representative, Rick. Rick showed a genuine interest in finding and solving the problem. Even the head service tech and the Service Manager got involved with this. That is good service!

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